Screenshots can be found in your Photo Gallery.The screen will flash white and the screenshot is saved as a photo for you. Hold down the Volume Down button and the Power button for 1–2 seconds.You can upload and share them from your SugarSync account, or via any site like Google Drive, One Drive, or better yet: SugarSync Android Note: You can't add images to our form on iOS. Tap the right arrow button and use Insert Photo / Video. You can add them to reply emails by tapping on an empty spot to get the copy/paste popup.Screenshots can be found in the Photo app.The screen will flash white and the screenshot is saved as a photo for you. Hold down the Home button and then press the Sleep/Wake at the top.There are various apps available for Mac OSX that you might find useful. The screenshot will be waiting for you in Preview so you can save it. Open that menu and you can choose whichever option you need. Go down to the bottom where it says Take ScreenShot. The file name will look like “Screenshot at 08.45.00 AM.png”. Mac OS X then saves it as a file on the desktop. Then use your mouse to draw a rectangle in order to specify what to capture – or press the spacebar and then click on something (e.g. To take a partial screenshot of just one window. Hold down command and shift and press 4.This captures the entire screen and saves it as a file on the desktop. Hold down command and shift and press 3.There are various screenshot apps available for Windows that you can use. Open Paint and on your keyboard press Ctrl + V. Now it's in the clipboard you need to paste it as an image.Press this on your keyboard and Windows captures the entire screen and copies it to the (invisible) clipboard. This little button is known as the Print Screen button and it's used for screenshots. Also do not send us a zip file as it will be flagged as a potential virus. We cannot access Microsoft Word, PowerPoint, Excel or PDF documents that you share with us. Please do not send us anything other than those mentioned above. Our system accepts the following image file formats only. Alternatively, you can select Options > Send a File and select the file.Ĭlick on your desired OS to quickstart the troubleshooting steps. If you are with us in a live chat from the chat panel at the lower right corner of our web page, you can upload screenshot image files by simply dragging and dropping the image file into the chat widget box. How to upload the image file into a live chat Please first note that we offer a bundle deal with SugarSync ( ) and they have apps for all your devices that can share files. This guide has information on various devices and ways of sending us a screenshot. There are two steps in sending us a screenshot - taking the screenshot and sharing it with us. It's a big help to our support agents as they can view what you see on your device. Having screenshots of issues you are experiencing can be invaluable in diagnosing issues.
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